Can J Emerg Med
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Randomized Controlled Trial
The use of a self-check-in kiosk for early patient identification and queuing in the emergency department.
Delays in triage processes in the emergency department (ED) can compromise patient safety. The aim of this study was to provide proof-of-concept that a self-check-in kiosk could decrease the time needed to identify ambulatory patients arriving in the ED. We compared the use of a novel automated self-check-in kiosk to identify patients on ED arrival to routine nurse-initiated patient identification. ⋯ A self-check-in kiosk significantly reduced the time-to-first-identification for ambulatory patients arriving in the ED.