International journal of health care quality assurance
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This paper aims to explore how surveying benefits accreditation surveyors and the organisations in which they are regularly employed. The purpose is to examine from the perspective of senior executives who pursue this form of secondary professional activity, what they seek from being surveyors and what they believe they gain from the experience. ⋯ The paucity of existing literature on the role of the surveyor-both pre and post accreditation-makes this topic timely and significant. This study is important because almost all accreditation programs world wide rely on external surveyors, and yet we know little about them.
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This paper seeks to develop and test the SERVQUAL model scale for measuring Malaysian private health service quality. ⋯ The study's major contribution is that it offers a way to assess private healthcare service quality. Second, it successfully develops a scale that can be used to measure health service quality in Malaysian contexts.
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Int J Health Care Qual Assur · Jan 2010
A comprehensive approach to quality management of intensive care services.
The purpose of this paper is to develop a comprehensive framework for improving intensive care unit performance. ⋯ The paper focuses on a uniform model that can be applied to most intensive care units.
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Int J Health Care Qual Assur · Jan 2010
Healthcare reforms and cost reduction strategies in Europe: the cases of Germany, UK, Switzerland, Italy and France.
This paper aims to analyse health reforms carried out in a sample of European countries. ⋯ The paper compares healthcare reform effectiveness in a number of western European countries.