CJEM
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This study's objective was to examine emergency department (ED) workers' perspectives during the Canadian COVID-19 first wave. ⋯ ED workers believe they have a responsibility to provide care through a pandemic. Trust in leadership is supported by managers who are present and responsive, transparent in their communication, and involve ED staff in the development and practice of policies and procedures. Such practices will help protect from burnout and ensure the workforce's long-term sustainability.