Annals of emergency medicine
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Comparative Study
Online Ratings of the Patient Experience: Emergency Departments Versus Urgent Care Centers.
Individuals increasingly use online rating platforms to rate and review hospitals. We seek to describe and compare publicly available online review content and ratings of emergency departments (EDs) and urgent care centers. ⋯ Understanding drivers for high and low online ratings and what patients value in their ED and urgent care center experiences offers insights for health systems and providers to improve acute care delivery. Patients' perspectives may become increasingly important as they seek care in the expanding urgent care markets.
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Editorial Comment
Old and New: What Blood Is PROPPR in Trauma Resuscitation?