The British journal of general practice : the journal of the Royal College of General Practitioners
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Although problems that impair task completion - known as operational failures - are an important focus of concern in primary care, they have remained little studied. ⋯ GPs experience frequent operational failures, disrupting patient care, impairing experiences of work, and imposing burden in an already pressurised system. This better understanding of the nature and impact of operational failures allows for identification of targets for improvement and indicates the need for coordinated action to support GPs.