The Journal of medical practice management : MPM
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We've all experienced gossiping, missed deadlines, someone taking credit for another's work, and little white lies. These and other breaches of trust are commonplace. However, they do more damage in the medical practice than many practice managers realize. ⋯ This article also offers seven steps for rebuilding trust that has been breached. It offers readers two instruments: a survey tool practice managers can use to assess the trust in their practices and a self-quiz practice managers can take to assess their own trustworthiness. Finally, this article offers research about the impact of trust on the bottom line and 10 truths about trust that medical practice managers can share with their employees.
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With published statistics suggesting that embezzlement strikes three in five doctors at some point in their careers, this topic is of interest to every professional owning a medical or dental office, and tackles some of the biggest areas of misunderstanding concerning embezzlement in professional offices. Many readers will be surprised to learn that many of the steps that are frequently advocated to control embezzlement are, in fact, ineffective. This article suggests an approach that is quite different from what is normally recommended, and yet is far easier to implement than conventional embezzlement-control strategies.
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Many physicians want to be good platform speakers; however, few of us have the background and training necessary to be an outstanding public speaker. Yes, we all have slide decks and PowerPoint programs provided to us so that we can turn our backs to the audience and read the verbiage on the slides. ⋯ This article will provide suggestions that will enhance your speaking and presentation skills. This, in turn, will make you a darling of the pharma industry and encourage potential patients in your audience to become patients in your practice.
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Can patients reliably choose a good doctor online? Inevitably, some will. Many doctors are not comfortable being visible online. So if you do not have a blog or a social media profile, what shows up when a patient Googles you most likely will be something from an online rating site. ⋯ As one of authors (KP) noticed, patients are now saying that they found his practice through the Internet, in stark contrast to 10 years ago, when their information sources were the Yellow Pages or a newspaper ad, or from calling the local hospital. Below are five key reasons why determining your online reputation today can pay off in the future. This article will guide you in establishing your social media footprint and includes a personal story of one physician's reaction to conducting a Google search on herself.