Articles: emergency-services.
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Ugeskrift for laeger · Aug 1994
Comparative Study[Quality development at an emergency unit--an intervention study based on consumer satisfaction].
A study among the users of an emergency department was carried out to assess user satisfaction, based upon a questionnaire. The study was split into two periods, before and after a change in procedure in the emergency department, namely that a nurse was to give information about waiting time, make coordinations and fix an order of priority of patients (triage) in the waiting room. ⋯ There were no difference between the two groups concerning opinions on information about diagnosis, treatment and outcome, whether there was enough time for examination, treatment and information, whether the staff were obliging or whether their expectations had been fulfilled. It is concluded that such changes in procedure in the emergency department are to be recommended.
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This paper explores the moral issues associated with maintaining patient confidentiality. In particular, the paper focuses on the problems that can arise in A&E, such as conversations in curtained cubicles being overheard. A problem-solving approach is offered as one way of addressing potential breaches of confidentiality.