• J Med Pract Manage · Jul 1999

    The telephone: managing demand.

    • E W Woodcock.
    • Medical Group Management Association, Health Care Consulting Group, Atlanta, GA 30345, USA. ewwoodcock@mindspring.com
    • J Med Pract Manage. 1999 Jul 1; 15 (1): 19-22.

    AbstractThe telephone system is the pulse of communication in a medical group. As customers demand increased access to their providers, telephone systems and their operators are becoming overloaded. Re-engineering is critical to meet this surging customer demand. This article explores new methods and applications of re-engineering the telephone system by managing demand, instead of the traditional solutions of adding more staff and/or more lines.

      Pubmed     Copy Citation     Plaintext  

      Add institutional full text...

    Notes

     
    Knowledge, pearl, summary or comment to share?
    300 characters remaining
    help        
    You can also include formatting, links, images and footnotes in your notes
    • Simple formatting can be added to notes, such as *italics*, _underline_ or **bold**.
    • Superscript can be denoted by <sup>text</sup> and subscript <sub>text</sub>.
    • Numbered or bulleted lists can be created using either numbered lines 1. 2. 3., hyphens - or asterisks *.
    • Links can be included with: [my link to pubmed](http://pubmed.com)
    • Images can be included with: ![alt text](https://bestmedicaljournal.com/study_graph.jpg "Image Title Text")
    • For footnotes use [^1](This is a footnote.) inline.
    • Or use an inline reference [^1] to refer to a longer footnote elseweher in the document [^1]: This is a long footnote..

    hide…