• J Manag Med · Jan 2002

    The NHS Performance Assessment Framework: a "balanced scorecard" approach?

    • Li-Cheng Chang, Stephen W Lin, and Deryl N Northcott.
    • European Business School, London, UK.
    • J Manag Med. 2002 Jan 1; 16 (4-5): 345-58.

    AbstractThe NHS in the UK has recently adopted a new Performance Assessment Framework (PAF), aiming to provide a broader view of performance within the NHS The PAF is not only a multi-stakeholder approach reflecting various stakeholders' interests across six dimensions, but is also used by the Government as a strategic management tool to ink national strategies with local operation activities. The Government claims that the PAF is a "balanced scorecard" approach This study discusses the concepts of the BSC underlying the NHS PAF.

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