• Med. J. Aust. · Jun 2022

    Value in primary care clinics: a service ecosystem perspective.

    • Janet R McColl-Kennedy, Teegan Green, and Mieke L van Driel.
    • University of Queensland, Brisbane, QLD.
    • Med. J. Aust. 2022 Jun 6; 216 Suppl 10: S22-S23.

    AbstractIn this article, we propose that value is a multidimensional construct, highlighting the need for a multi-actor service ecosystem perspective of value in primary care clinics. We argue that different actors in the service ecosystem - for example, patients, their family members and carers, medical practitioners, practice managers, nurses, allied health workers, receptionists and practice owners - may value different aspects of health service delivery more highly than others. We describe ways in which value is perceived among actors in primary care, and highlight the need for a greater focus on a broader view of value involving the various stakeholders to realise better outcomes.© 2022 The Authors. Medical Journal of Australia published by John Wiley & Sons Australia, Ltd on behalf of AMPCo Pty Ltd.

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