• D M Diango, A M Almeimoune, S A Beye, A G Iknane, M Keita, A Diallo, and Y Coulibaly.
• Departement anesthesie reanimation medecine d’urgence CHU Gabriel Toure, Mali. ddiango@yahoo.fr
• Mali Med. 2012 Jan 1;27(1):66-70.

IntroductionThe admission of a patient in intensive care justified by the severity of the disease, is a stressful situation for his heirs. A fair and understandable information is a major component of the process quality of care.ObjectiveEvaluate the practice of informing families of patients and their satisfaction in intensive care unit.Method And MaterialWe conducted a prospective study of 90 families of patients. The demographics of family representatives, and satisfaction data were collected.ResultsThe majority of parents were aged between 20-40. The sex ratio was 2.9 for men. The siblings had accounted for 23 parents whether 25,6%. In 46 cases whether 51%, the relatives of families were satisfied with information received. 57.8% did not have good information on the risks of treatment complications. The lack of explanation about the evolution of the disease remained a major concern for 36 families. 69 of parents whether 76.7% felt that the frequency of visits was satisfactory. In our series no contradiction has been recorded in the information provided in 87 (96.7%) parents of patients. 80 (88.9%) of parents of patients showed the courtesy of staff at the reception. 54 relatives of patients whether 60% said they could not have been involved in the therapeutic management of the patient. 41 parents of patients whether 45.6% do not differentiate between the role of different caregivers. 45 parents felt uncomfortable.ConclusionDespite the lack of normative information , most family members of patients were very satisfied with the information they were provided. Efforts to improve the satisfaction of families go through identifying the needs of the latter and effective communication strategy.

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