• Health Serv Manage Res · May 2007

    Improving operational efficiency in an inner-city emergency department.

    • Sanjeev K Bordoloi and Keith Beach.
    • Opus College of Business, University of St Thomas, Minneapolis, MN 55403, USA. sbordoloi@hotmail.com
    • Health Serv Manage Res. 2007 May 1;20(2):105-12.

    AbstractSaving lives in a high-volume, high-acuity inner-city trauma centre demands operational excellence. We conducted our research in an emergency department where treatment of Acute Coronary Syndrome is a critical operation. Our study results in a better understanding of patient flow, analysis of the waiting lines and an optimization model for labour cost minimization.

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