• J Healthc Qual · May 2006

    A wound-care process model improves emergency department turnaround time.

    • Shari Welch.
    • LDS Hospital/Intermountain Health Care, USA. sjwelch@networld.com
    • J Healthc Qual. 2006 May 1; 28 (3): 55-8.

    AbstractNumerous studies demonstrate that patient satisfaction correlates with perceived timeliness of care. Turnaround time data identified Laceration patients as a subset of emergency department patients who were not receiving high-quality care. With the Define-Measure-Analyze- Devise-Verify methodology, root causes of delay in operations were sought, and remedies were devised. An education module and an improved patient-care process model were implemented. Through the use of continuous quality improvement, a wound-care process model improved turnaround times for laceration care by 30 minutes.

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