• J Nurse Midwifery · Jul 1990

    Telephone triage in the office setting.

    • M Kelley and J Mashburn.
    • Nell Hodgson Woodruff School of Nursing, Emory University, Atlanta, Georgia.
    • J Nurse Midwifery. 1990 Jul 1; 35 (4): 245-51.

    AbstractDuring a six-month period in 1988, two nurse-midwives documented the telephone calls they received in an OB/GYN/CNM practice. Calls were then tallied and categorized for analysis. A discussion of the numbers and types of calls is presented as well as a review of the literature on telephone triage/management.

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