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- Barry Schwartz.
- Schulich School of Dentistry, University of Western Ontario. bschwar@uwo.ca
- J Am Coll Dent. 2005 Jan 1; 72 (2): 26-32.
AbstractBad outcomes occur in dentistry and sometimes these are the results of dental errors. In both cases, this essay will argue that apologies are very important in maintaining a relationship with the patient that is based on trust and mutual respect. Nevertheless, apologies are often not forthcoming in dentistry for a number of reasons that deserve careful examination. In particular, the dentist's fear that an apology will increase the risk of legal harm will be critiqued. Ethical and psychological reasons for making an apology will be discussed, and strategies to assist clinicians in making an apology will be offered.
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