Medical care
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Randomized Controlled Trial Comparative Study Clinical Trial
Quantitative and qualitative differences between handout and mailed patient satisfaction surveys.
Patient satisfaction surveys are widely used to measure patients' opinions of the quality of the health care they have received. There are a variety of methods for distributing patient satisfaction surveys. Different distribution methods may yield significantly different satisfaction ratings. ⋯ Both quantitative and qualitative differences between the 2 distribution methods were revealed. Attempts to compare data obtained from the 2 different distribution methods need to be approached with caution.