JAMA : the journal of the American Medical Association
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A small number of physicians experience a disproportionate share of malpractice claims and expenses. If malpractice risk is related in large measure to factors such as patient dissatisfaction with interpersonal behaviors, care and treatment, and access, it might be possible to monitor physicians' risk of being sued. ⋯ Unsolicited patient complaints captured and recorded by a medical group are positively associated with physicians' risk management experiences.