Journal of the Royal Society of Medicine
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The global demand for hospital treatment exceeds capacity. The COVID-19 pandemic has exacerbated this issue, leading to increased backlogs and longer wait times for patients. ⋯ Drawing on international examples, the authors explore the use of electronic PRO systems to triage clinical care. We summarise the key benefits of the approach and also highlight the challenges for implementation, which need to be addressed to promote equitable healthcare delivery.