Scandinavian journal of primary health care
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Scand J Prim Health Care · Dec 2011
ReviewSafety of telephone triage in out-of-hours care: a systematic review.
Telephone triage in patients requesting help may compromise patient safety, particularly if urgency is underestimated and the patient is not seen by a physician. The aim was to assess the research evidence on safety of telephone triage in out-of-hours primary care. ⋯ There is room for improvement in safety of telephone triage in patients who present symptoms that are high risk. As these have a low incidence, recognition of these calls poses a challenge to health care providers in daily practice.