The British journal of general practice : the journal of the Royal College of General Practitioners
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Randomized Controlled Trial
Telephone triage systems in UK general practice: analysis of consultation duration during the index day in a pragmatic randomised controlled trial.
Telephone triage is an increasingly common means of handling requests for same-day appointments in general practice. ⋯ Telephone triage is not associated with a reduction in overall clinician contact time during the index day. Nurse-led triage is associated with a reduction in GP contact time but with an overall increase in clinician contact time. Individual practices may wish to interpret the findings in the context of the available skill mix of clinicians.