Journal of the American Psychiatric Nurses Association
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J Am Psychiatr Nurses Assoc · Mar 2021
Achieving Patient Satisfaction: Utilizing Telehealth Via an Academic-Practice Partnership.
Academic-practice partnerships are a key component of the provision of innovative patient-centered care throughout a health care system. As consumers gain access to more health care options, patient satisfaction is becoming increasingly important. Patients' satisfaction depends on their perception during utilization of health care services. AIM: The purpose of the project was to assess patients' level of satisfaction with the utilization of a telehealth service to receive psychiatric-mental health care. ⋯ As a positive association was found between patient satisfaction and the utilization of telehealth as part of an academic-clinical partnership, results suggest that the project was a worthwhile innovative endeavor. The telehealth intervention proved to be a sufficient alternative method of in-person follow-up visits for patients receiving treatment for psychiatric-mental health disorders.