Qual Saf Health Care
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Qual Saf Health Care · Oct 2004
Case Reports Randomized Controlled Trial Clinical TrialSafety of telephone consultation for "non-serious" emergency ambulance service patients.
To assess the safety of nurses and paramedics offering telephone assessment, triage, and advice as an alternative to immediate ambulance dispatch for emergency ambulance service callers classified by lay call takers as presenting with "non-serious" problems (category C calls). ⋯ Telephone advice may be a safe method of managing many category C callers to 999 ambulance services. A clinical trial of the full implementation of this intervention is needed, large enough to exclude the possibility of rare adverse events.