ED management : the monthly update on emergency department management
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Patient satisfaction can be improved with more attention to interpersonal skills and catering to the concerns that most patients have about emergency care. Staff may resist the idea at first but can be convinced to try it. ⋯ Managers should role model the changes they want. The environment of the waiting room and other areas also is important.
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Overcrowding in the ED starts in other areas of the hospital. Alert those areas and ask for help when the patient load is increasing. ⋯ Ask physicians to round earlier than usual and discharge patients. Seek ways to improve efficiency in other departments.