Hospital & health services administration
The most recent articles from:
Hosp Health Serv Adm
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Hosp Health Serv Adm · Jan 1996
Multicenter StudyKeys to patient satisfaction in the emergency department: results of a multiple facility study.
Patient satisfaction is a significant issue for emergency departments. The special nature of the emergency encounter calls for a sound understanding of the factors that influence patient satisfaction. ⋯ We find that demographic variables such as age and sex do not significantly influence the decision to recommend. Nursing/staff items, physician issues, and waiting time are the key factors that drive satisfaction with emergency departments.