Emergency medicine journal : EMJ
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Randomized Controlled Trial
Implementation of a novel communication tool and its effect on patient comprehension of care and satisfaction.
Emergency department (ED) communication has been demonstrated as requiring improvement and ED patients have repeatedly demonstrated poor comprehension of the care they receive. Through patient focus groups, the authors developed a novel tool designed to improve communication and patient comprehension. ⋯ Using their novel communication tool, the authors were not able to show a statistically significant improvement in either comprehension or satisfaction, though a tendency towards improved comprehension was seen.