Internal medicine journal
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Intern Med J
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Internal medicine journal · Apr 2022
Evaluation of patient satisfaction for telehealth (phone and video) in rheumatology outpatients during COVID-19 pandemic.
Telehealth in rheumatology has been a topic of interest for many years, but the COVID-19 pandemic placed it in the forefront. ⋯ During the unprecedented time of the pandemic, telehealth appointments (telephone/video) assisted in providing ongoing patient care remotely, with high level of satisfaction seen in this study. The patient's experience and perception of telehealth was strongly influenced by financial incentives, and certain subgroups of patients were more accepting for future telehealth appointments. Nevertheless, low level of future telehealth acceptability also highlighted the potential dissatisfaction among patients in telehealth compared with the traditional appointments.