Articles: empathy.
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Res Social Adm Pharm · Dec 2006
From counting and pouring to caring: the empathic developmental process of community pharmacists.
Pharmacists are the most accessible health care provider. As such, they often interact with patients who, for a variety of reasons, are in some form of emotional distress. Pharmacists who can communicate empathically are able to build good patient rapport, which often translates into improved patient outcomes. ⋯ The data suggest that empathic development in pharmacists is a function of social learning and reflection in action. This interplay appears to facilitate empathic responding to patients who are experiencing physical or emotional distress.
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Organizational citizenship behaviors (OCBs) can be viewed as a social dilemma in which short-term employee sacrifice leads to long-term organizational benefits. With 3 studies, the authors evaluated a set of interrelated hypotheses based on a social dilemma analysis of OCBs. In Study 1, participants rated OCBs as costly to an employee in the short run and beneficial to an organization in the long run, indicating that OCBs were viewed as social dilemmas. ⋯ H. Davis, 1983). Most important, a short-term time horizon led to a steeper decline in OCBs among employees low in empathy and those concerned with the future consequences of their actions.