• J Palliat Med · Aug 2021

    Multicenter Study Observational Study

    The Act of Consoling Helps Those Who Console: A Multicenter Observational Survey Study in Hospice Services.

    • Federico Nicoli, Elena Montaguti, Alessandra Gasparetto, Giovanni Zaninetta, Alessandra A Grossi, Gianluca Mangeri, Guido Miccinesi, Carlo Petrini, and Mario Picozzi.
    • Center for Clinical Ethics, Department of Biotechnology and Life Sciences, University of Insubria, Varese, Italy.
    • J Palliat Med. 2021 Aug 1; 24 (8): 1226-1231.

    AbstractBackground: The contemporary scientific literature documents a lack of attention toward the act of consoling put into practice by health care professionals (HCPs) in hospice services. Objective: To describe the act of consoling and its meaning for hospice-employed HCPs. Design: A multicenter observational survey study was performed through a paper-based questionnaire. Subjects: The study was sent to the directors of 10 hospices in Northern Italy and distributed to 232 HCPs. Results: A total of 218 HCPs responded (94%). The results showed that most HCPs consider the practice of consoling to be essential to their profession, but they also underscored the extreme complexity of the process. Conclusion: The act of consoling is not simply a professional duty defined in contractual clauses. Rather, it is a set of specific communicative practices and skills required of HCPs.

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