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- James Hallenbeck, Elaine Hickey, Elaine Czarnowski, Laura Lehner, and Vyjeyanthi S Periyakoil.
- VA Palo Alto Health Care Center, 3801 Miranda Avenue, Palo Alto, CA 94304, USA. James.Hallenbeck@va.gov
- J Palliat Med. 2007 Feb 1;10(1):127-35.
ObjectivesTo report on quality of care in a Veterans Affairs (VA) dedicated hospice unit.DesignMortality follow-back survey of bereaved family members, using a quality of care instrument.SettingA VA inpatient hospice unit.ParticipantsBereaved family members.MeasurementsSatisfaction with care as perceived by family members using a telephone survey.Results159 family members were contacted with 102 completing full and 37 completing abbreviated surveys. (Overall response rate: 87.4%, complete responses: 64.2%) 98% of all respondents reported overall quality of care as Excellent or Very Good.ConclusionHigh levels of satisfaction were reported by family members. Implications of this initiative for the provision of hospice care in nursing homes are discussed, including replication of the model in both VA and non-VA nursing home settings.
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